Important Notice: Sunset of Legacy Support Portal support.softwareone.com

Introduction

We want to inform you that our current support portal (http://support.softwareone.com) will sunset on September 3rd, 2025, and the website will redirect to our new SoftwareOne Services Portal (portal.softwareone.cloud).

Why we’re making this change

As part of our commitment to enhancing your service experience, we are transitioning to a new platform, the SoftwareOne Services Portal (portal.softwareone.cloud). This updated portal offers improved features and functionality designed to better meet your needs. Some of these features include:

• Single sign-on

• Enhanced reporting

• User management

• Access to Services tools

What’s important to know

The new SoftwareOne Services Portal (portal.softwareone.cloud) does not use the traditional ‘*@softwareone.support’ user IDs that you have used in the past.

To login, use single sign-on using your Microsoft or Google ID or register an account using your work email address.

Giving you time to prepare

To ensure a smooth transition, we are providing ample time for you to adjust. The support portal will remain operational until September 3rd, 2025. During this period, you can continue to access all existing functionalities and services.

Explore your options

We encourage you to start using our new SoftwareOne Services Portal (portal.softwareone.cloud) immediately. This portal will serve as your primary platform for all support and service-related needs moving forward.

Contact support

If you have any questions or need assistance with the transition process, please reach out to your Service Manager or our support team at SoftwareOne Support.

Thank you

We appreciate your understanding and cooperation during this transition period. Our goal is to ensure minimal disruption to your service experience and provide you with enhanced support capabilities.