Tickets
The SoftwareOne Services Portal (SSP) Tickets page allows you to:
View tickets
Raise Troubleshooting tickets, or Incidents, for help with issues in your environment or service
Raise Requests for specific tasks to be completed
Raise Billing queries direct with our billing team
Raise Service Quality Issues
To access the Get Help pages, simply choose Get Help form the SSP’s hamburger menu
We offer three roles of access to Tickets
Role | Raise Troubleshooting and Request Tickets | View All Company Tickets | Raise Billing tickets |
|---|---|---|---|
Primary Admin | yes | yes | yes |
Ticket Admin | yes | yes | no |
Ticket User | yes | no | no |
Billing Admin | no | no | yes |
If you want to change your Role, please contact support
From the My Ticket Tab you can view your current Tickets and can click on a ticket to view the ticket’s details and update them.
Click Add New to raise New Tickets and follow the wizard
You can also view all your Company Tickets
Raising a Service Quality Issue
You can raise Service Quality Issues on any ticket by opening the ticket and hitting the Report button shown on the left hand side.
When a Service Quality issues is raised, SoftwareOne immediately initiate our Escalation Management process.
For further details on our Incident and Request processes please reference our Service Management pages