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SoftwareOne Landing Zone

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SoftwareOne Landing Zone

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About this User Guide

Service Description

Essentials - Overview
Advanced - Overview
Premium Overview
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Features

Foundational Landing zone
Identity and Access Management
Centralised Logging
Organisational Structure
Account Baseline
Account Factory
AWS Control Tower Security Controls
Landing Zone Monitoring
Infrastructure Monitoring
Patch Management
Backup Management
Governance and Compliance
Federated Identity and Access Management
Enhanced Security Controls
Enhanced Logging
Enhanced Organisational Structure
Standalone (account-level) Network
Centralised Network
Workload Factory
Global Networking
Customer Specific Infrastructure Monitoring
Customer Specific Governance and Compliance
Customer Specific Security Controls
Shared Services workloads

Service Onboarding
Service Offboarding
Service Management
Supported Cloud Services
Supported Operating Systems
Unsupported Operating Systems
Definitions

Assumptions, Dependencies and Exclusions

Assumptions
Dependencies
Exclusions

Maintenance and Change Management

Change Management Scope

Using the Cloud Management Portal

Getting Help

Service Hours

Service Levels

Service Levels - Incidents
Service Levels - Service Requests

Breadcrumbs

User Guide
Getting Help

On this Page

Service Hours

Only available to Customers with an active Maintenance and Change Management subscription.

Feature	Availability
Incident & Service Request Management	24/7

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