SoftwareOne Momentum - Services Catalog

Service Overview

This Services Catalog contains the detailed description of SoftwareOne Momentum Services – as may be amended from time to time – by SoftwareOne.

The Data Processing Agreement available here, shall apply with respect to the Services described in this Services Catalog when applicable data protection law requires a DPA to the use of SoftwareONE’s Services.

SoftwareOne Momentum is bundle of Spot Check services that aim to assist customers in optimizing their IT spending, reducing risk, and increasing productivity. Each Spot Check is a self-contained, mini-service with its own consultant team, service schedule, and final deliverables. When purchased through Momentum, customers get multiple Spot Checks at a discounted price.

Spot Checks

Microsoft 365 Cost - Spot Check

Service Description

Cost optimization services for Microsoft 365.

Service Onboarding

In order for Customer to receive this Spot Check service, customer must be onboarded to SoftwareOne’s Cloud Cost Control (CCC) tool. Following the signature of the Services Contract, representatives from SoftwareOne will:

work with the Customer on the onboarding activities.
provide the Customer with an overview of the administrative access framework, tools, accounts and security controls required to consume the Service.
declare, with agreement from the Customer, a Service Commencement Date, when the service goes live, and the Customer may begin to consume the Service.
Acceptance of connections by the Customer’s environment (M365) to allow SoftwareOne access to the Customer’s tenant for the purpose of providing services.

Inclusions & Exclusions

When Microsoft 365 is included in a SoftwareOne Momentum agreement, the service will include:

	In-Scope	Out-of-Scope
Data Intake	SoftwareOne will collect information from Customer’s environments related to Customer’s Microsoft 365 subscription purchasing, license assignments to users, and license usage data.	Other Microsoft data Other non-Microsoft data
Data Analysis	Once per agreement term, SoftwareOne will analyze which Microsoft 365 products and features Customer’s end users are using, determine whether there are users who are assigned multiple redundant licenses, and identify possible service accounts with unnecessary paid licenses assigned.	Analysis of other Microsoft data Analysis of other non-Microsoft data
Cost Optimization Recommendations	Once per agreement term, SoftwareOne will make recommendations regarding any Microsoft 365 inactive licenses that can be unassigned, duplicate licenses that can be removed, and licenses that can be downgraded.	Recommendations related to optimizing other Microsoft products and services Recommendations related to optimizing other non-Microsoft products and services

Cloud Cost - Spot Check

Service Onboarding

work with the Customer on the onboarding activities.
provide the Customer with an overview of the administrative access framework, tools, accounts and security controls required to consume the Service.
declare, with agreement from the Customer, a Service Commencement Date, when the service goes live, and the Customer may begin to consume the Service.
Acceptance of connections by the Customer’s environments (Azure, AWS, or GCP) to allow SoftwareOne access to the Customer’s tenant for the purpose of providing services.

Service Description (Microsoft Azure)

Cost optimization services for Microsoft Azure.

Inclusions & Exclusions (Microsoft Azure)

When Microsoft Azure is included in a SoftwareOne Momentum agreement, the service will include:

	In-Scope	Out-of-Scope
Data Intake	SoftwareOne will collect information from Customer’s Microsoft Azure tenant related to Customer’s Azure service usage (eg functions, VMs, storage), quantity of services used, and costs associated with Azure usage.	Other Microsoft data Other non-Microsoft data
Data Analysis	Once per agreement term, SoftwareOne will analyze patterns in Customer’s Microsoft Azure workload usage and will review the capabilities of resources provisioned (eg speed, memory) against the workload’s actual usage.	Analysis of other Microsoft data Analysis of other non-Microsoft data
Cost Optimization Recommendations	Once per agreement term, SoftwareOne will make recommendations regarding opportunities for Customer to adopt Microsoft Azure reserved instances, spot VMs, and savings plans, and will recommend opportunities to right-size resource types and locations, adopt resource scheduling, and leverage Azure hybrid benefit.	Recommendations related to optimizing other Microsoft products and services Recommendations related to optimizing other non-Microsoft products and services

Service Description (Amazon Web Services)

Cost optimization services for Amazon Web Services.

Inclusions & Exclusions (Amazon Web Services)

When Amazon Web Services (AWS) is included in a SoftwareOne Momentum agreement, the service will include:

	In-Scope	Out-of-Scope
Data Intake	SoftwareOne will collect information from Customer’s AWS tenant related to Customer’s AWS service usage (eg functions, VMs, storage), quantity of services used, and costs associated with AWS usage.	Other AWS data Other non-AWS data
Data Analysis	Once per agreement term, SoftwareOne will analyze patterns in Customer’s AWS workload usage and will review the capabilities of resources provisioned (eg speed, memory) against the workload’s actual usage.	Analysis of other AWS data Analysis of other non-AWS data
Cost Optimization Recommendations	Once per agreement term, SoftwareOne will make recommendations regarding opportunities for Customer to adopt AWS reserved instances, spot VMs, and savings plans, and will recommend opportunities to right-size resource types and locations, and adopt resource scheduling.	Recommendations related to optimizing other AWS products and services Recommendations related to optimizing other non-AWS products and services

Service Description (Google Cloud Platform)

Cost optimization services for Google Cloud Platform.

Inclusions & Exclusions (Google Cloud Platform)

When Google Cloud Platform (GCP) is included in a SoftwareOne Momentum agreement, the service will include

	In-Scope	Out-of-Scope
Data Intake	SoftwareOne will collect information from Customer’s GCP tenant related to Customer’s GCP service usage (eg functions, VMs, storage), quantity of services used, and costs associated with GCP usage.	Other GCP data Other non- GCP data
Data Analysis	SoftwareOne will analyze patterns in Customer’s GCP workload usage and will review the capabilities of resources provisioned (eg speed, memory) against the workload’s actual usage.	Analysis of other GCP data Analysis of other non- GCP data
Cost Optimization Recommendations	SoftwareOne will make recommendations regarding opportunities for Customer to adopt GCP reserved instances, spot VMs, and savings plans, and will recommend opportunities to right-size resource types and locations, and adopt resource scheduling.	Recommendations related to optimizing other GCP products and services Recommendations related to optimizing other non-GCP products and services

Definitions of Key Terms

Unless otherwise defined herein, capitalised terms used in this Service Catalog shall have the meanings set out in the Services Contract.

"Measurement Period” means a calendar month.

“Response” means the initial response by SoftwareOne to an Incident or Service Request raised by Customer.

“Response Time” means the elapsed time between an Incident log or a Service Request being received by SoftwareOne and the initial Response by SoftwareOne to that Incident or Service Request (as the case may be), excluding any Clock Stop time.

“Resolution” or “Resolve” means normal operation has been restored by a workaround or a permanent fix and the Incident status has been set to resolved by SoftwareOne.

“Service Support” means the services described in Section 3 of this Services Catalog.