Contacting SoftwareOne Support
If you need technical support you can contact SoftwareOne Support via the phone, email, or our online Services Portal, where your IT helpdesk can keep track of any open tickets, as well as accessing our Service Management Dashboard for key data insights into the support we provide.
Our Services Portal is available at https://portal.softwareone.cloud.
SoftwareOne Services Portal
Click here for more information about how to get access to the Services Portal or contact your Service Delivery Manager.
Alternatively you may email us at support@softwareone.com or call us via the telephone at one of the numbers listed a the bottom of this page.
Please note that SoftwareOne only responds to incidents and service requests from contacts that been authorized by the customer to do so.
Global Phone Numbers:
Country | Phone Number |
|---|---|
Argentina | +54 800 800 1636 |
Australia | +61 180 086 1160 |
Austria | +43 720 778 174 |
Belgium | +32 258 004 32 |
Brazil | +55 21 4063 7288 |
Canada | +1 888 890 9071 (English) |
Chile | +56 233 224 353 |
China | +864001200463 |
Colombia | +018009495046 |
Costa Rica | +506 800 542 5384 |
Czech Republic | +420 800 023 801 |
Ecuador | +1800001506 |
Finland | +358 800 916 176 |
France | +33 184 028 108 |
Germany | +49 894 120 7110 |
Hong Kong | +85 280 096 9431 |
Hungary | +680021612 |
India | +0008000404496 |
Indonesia | +00180349243717017 |
Ireland | +353 180 022 8855 |
Italy | 800124520 |
Japan | 00531490095 |
Korea | 003084910239 |
Malaysia | 1800815002 |
Mexico | +52 556 636 5678 |
Netherlands | +31 205 816 924 |
New Zealand | 0800 450 501 |
Norway | +47 800 104 03 |
Panama | +507 833 7475 |
Peru | 080054200 |
Philippines | +63 1800 1110 3018 (Supports Sun Cellular and Smart Mobile Cellular N/W) |
Poland | +48 008004912057 |
Romania | +40 800 890 004 |
Singapore | +65 8004922556 |
Slovakia | +42 108 000 033 56 |
South Africa | +27800983653 |
Spain | +34 910 601 733 |
Sweden | +46 200 123 768 |
Switzerland | +41 435 051 447 |
Thailand | +66 180 001 4149 |
UAE | +971 800049055 |
United Kingdom | +44 208 089 2805 |
United States | +1 262 439 7854 |
Ukraine | 0800504323 |
Vietnam | 12032303 (Supports VNPT carrier) |
Backup Numbers
These phone numbers are available as a backup in case there are issues dialing from one of the toll-free numbers listed above
Country | Phone Number |
|---|
Country | Phone Number |
|---|---|
Australia | +61282290030 |
Brazil | +553135245288 |
China | +862180509201 |
Colombia | +576045906743 |
Germany | +4989413241404 |
India | +911245044924 |
Japan | +81350052808 |
Singapore | +6569220921 |
Spain | +34911391153 |
United Kingdom | +442085452717 |
United States | +16156273621 |
Please note:
Phone numbers listed here may only work when dialed from within their associated countries or regions.
Telephone numbers are subject to change.