Technical Support Explained

When you buy your Microsoft licenses or your Azure cloud services from SoftwareOne through a Microsoft CSP Agreement you get more than a license subscription. You get access to world class technical support.

As part of our added value, customers get access to 24x7 technical support for the Microsoft products that you buy from us.

Whether its Office 365 or Microsoft Azure, if you get an issue, we’re here to help. Our 12 global delivery centres provide follow-the-sun coverage, day or night, providing support that’s backed by service level agreements that ensure your incident is responded to as soon as possible and assigned to a specialist engineer who can help.

Customers can contact us via the phone, via email, or via our Service Portal, where administrators can keep track of any open tickets, as well as accessing our Service Management Dashboard for key data insights into the support we provide.

SoftwareOne is committed to ensuring the best possible user experience when