Contacting SoftwareOne Support
If you need technical support for a service you have purchased or for a cloud subscription that includes technical support, like AWS, Microsoft 365, Microsoft Azure or Microsoft Dynamics, you can contact SoftwareOne Support via the phone, email, or our online Services Portal, where your IT helpdesk can keep track of any open tickets, as well as accessing our Service Management Dashboard for key data insights into the support we provide.
SoftwareOne Services Portal
Our Services Portal is available at https://portal.softwareone.cloud.
SoftwareOne Services Portal
Click here for more information about how to get access to the Services Portal or contact your account manager.
Email Support
If you prefer to communicate by email, contact us at support@softwareone.com. We will create a ticket for you and you will be able to communicate with us via email or via our Services portal. Please note that SoftwareOne only responds to incidents and service requests from contacts that been authorized by the customer to do so.
For Telephone Support
If you have a Priority 1 Incident or prefer to use the telephone, call us at one of the numbers listed on SoftwareOne Support - Global Phone Numbers
For Marketplace Platform Support
For issues relating to SoftwareOne’s Marketplace portal, where you can manage your subscriptions and billing for CSP, please visit Marketplace Platform Support.