Skip to main content
Knowledge Base
Login to the SoftwareOne Services Portal
Main navigation
Knowledge Base
Close navigation
Main
Login to the SoftwareOne Services Portal
Main
Contacting SoftwareOne Support
SoftwareOne Support
APAC Managed Service
SLM & IT Portfolio Management Services
IT Service Management
Incident Management Process
Request Management Process
Change Management Process
Major Incident Management Process
Problem Management Process
Escalation Management Process
Service Levels
Service Levels - Incidents
Service Levels - Service Requests
Security – Best Practice
SoftwareOne Tools
Services Portal
Accessing the SoftwareOne Services Portal
Microsoft Authentication Application details
How to.. Change your password
How to.. Resolve the error "Need admin approval" at login
How to.. Create an Enterprise Federation to EntraID
How to.. Reset your EntraID's Client Secret for an Enterprise Federation
How to.. Add your email address to EntraID
How to.. Receive a password reset email
How to.. Reset your MFA device
How to.. Fix the "Login Error" error page
How to.. Fix the "Email address not found" error
How to.. Fix an empty Services Portal page
How to.. Fix the "Account Linking" error
How to.. Fix a blank page in the Services Portal
How to.. Resolve the error "Need admin approval" at loginx
User Management
Tickets
How to.. Raise a Service Quality issue on the Services Portal
How to.. Download a CSV of My Company Tickets
Reports
Publisher Updates
Automation
Share a Secret
Accessing other tools
Security, Terms and Privacy Statement
365 Analytics
Azure Guides
Azure Virtual Machine
Azure Storage
Azure Virtual Network
Common Azure Troubleshooting Guides
Azure Migrate for VMWare
Frequently Asked Questions
Migration of Shared Payer to Dedicated Payer
SoftwareOne Enterprise Support for AWS
Professional Services Modules
Server Discovery & Assessment (for Azure)
Workload Migration (for Azure)
AWS Guides
Hybrid Cross account access - Customer Manual
Essentials Bootstrap Role - Customer Manual
Billing Engine for AWS - Customer Manual
CMS Essentials Permissions Boundary
Essentials Bootstrap Role
Access Management
Breadcrumbs
Welcome to our Knowledge Base
On this Page
Azure Guides
