This chapter introduces the technical support system and related policies of AI Central, helping users understand the overall content of product maintenance and service assurance.
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Support Hours: Describes the official technical support service hours and response channels.
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Service Targets: Specifies which user groups can receive standard or enterprise-level support.
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Response Standards: Introduces issue classification and initial response times.
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Version Support Cycle: Explains the support and maintenance cycles for different versions.
Through this chapter, users can quickly understand how to obtain technical support, the response mechanism when encountering issues, and the long-term maintenance strategy for product versions.