Professional Services Onboarding

Integrated Support Services includes Professional Services hours intended to drive customer innovation. As part of a customer’s service onboarding, the SoftwareOne Service Delivery Manager will conduct a Professional Services Advisory, with the output being a Professional Services Plan.

Assessment

Before the customer has agreed to order Integrated Support Services, the SoftwareOne Account Manager will consult with the customer to understand the customer’s innovation needs and challenges, and to capture specific goals and requirements. During the Professional Services Onboarding, the SoftwareOne Service Delivery Manager collaborates with the Account Manager and any other stakeholders to evaluate the customer’s innovation needs.

Consultation

The Service Delivery Manager drives the needed collaboration, consults the customer to validate the output from the assessment phase, challenge potential assumptions, and more importantly, documents the customer’s objectives and key results to be achieved. The output of this phase is the Professional Services Plan, which includes the customer’s innovation strategy and a professional services roadmap.

Deliverables Phase

The Service Delivery Manager, alongside the Account Manager and any other resources needed, presents the innovation strategy and professional services roadmap as per the Professional Services Plan. This plan, once agreed with the customer, forms the basis for the professionals services that SoftwareOne will deliver and may be adapted as required during the execution of the service.