Technical Support for CSP Customers

When you buy your Microsoft licenses or your Azure cloud services from SoftwareOne through a Microsoft CSP Agreement you get more than a license subscription. You get access to world class technical support.

As part of our added value, customers get access to 24x7 technical support for the Microsoft products that you buy from us.

Whether its Office 365 or Microsoft Azure, if you get an issue, we’re here to help. Our 12 global delivery centres provide follow-the-sun coverage, day or night, providing support that’s backed by service level agreements that ensure your incident is responded to as soon as possible and assigned to a specialist engineer who can help.

Customers can contact us via the phone, email, or our online Service Portal, where your IT helpdesk can keep track of any open tickets, as well as accessing our Service Management Dashboard for key data insights into the support we provide.

For issues that we can’t resolve, for example an office365 software bug or a back-end issue with the Azure Cloud, we escalate directly to Microsoft and manage the incident on your behalf, keeping you updated on progress.

With SoftwareOne, you get more than a subscription. You get a support partner that’s there to respond to your Microsoft technical needs fast, solving issues so that you don’t have to, and freeing you up to run your business.

SoftwareOne provides the following options for authorized representatives of customers to contact our support teams.

For technical Support for your Microsoft products:

Portal: https://support.softwareone.com For details of the Support Portal please go here

Email: support@softwareone.com

Phone: Global Phone Number Page

For Marketplace Platform Support:

Link: https://docs.platform.softwareone.com/help-and-support/getting-support