Welcome to your technical support for CSP

Beyond Just Licensing: A Complete Support Solution

When you purchase Microsoft licenses or Azure cloud services through SoftwareOne's Microsoft CSP Agreement, you're not simply acquiring software subscriptions. You're gaining access to a comprehensive technical support ecosystem designed to ensure your Microsoft environment operates at peak efficiency—a system trusted by over 65,000 clients and supporting more than 6 million Microsoft 365 users globally.

SoftwareOne Services Support

SoftwareOne Services Support is a comprehensive technical support ecosystem that accompanies Microsoft licenses and Azure cloud services purchased through SoftwareOne's Microsoft CSP Agreement.

It provides 24/7 technical assistance for all Microsoft products in your portfolio, delivered by 730+ Microsoft-certified professionals across 12 global delivery centers. Also, it manages escalations directly to Microsoft when needed.

Who gets SoftwareOne Services Support and when?

All customers who purchase Microsoft licenses or Azure cloud services through SoftwareOne's Microsoft CSP Agreement automatically gain access to SoftwareOne Services Support. This support begins immediately upon license activation and continues throughout your subscription period. Currently, this support system supports more than 6 million Microsoft 365 users globally.

How can I contact SoftwareOne Services Support?

SoftwareOne Services Support can be accessed through multiple channels:

1. SoftwareOne Services Portal: is available at https://portal.softwareone.cloud.

   1. Your internal IT helpdesk can maintain visibility of all open tickets

   2. Access insights into your support metrics and trends

2. Email: support@softwareone.com

3. Phone: Available through the Global Phone Number Page

What type of requests can customers raise to SoftwareOne Services Support?

Customers can raise various technical support requests for example:

1. Office 365 application issues and troubleshooting

2. Azure infrastructure and service challenges

3. Issues requiring Microsoft vendor escalation

4. Security-related concerns within Microsoft environments

What are the minimum requirements to receive full SoftwareOne Services Support?

Customers must meet specific technical requirements to receive full support services:

1. Establish GDAP (Granular Delegated Admin Privileges) Admin Relationship. Refer Granular Delegated Admin Privileges | Marketplace Platform to more about it.

2. Complete Azure Lighthouse activation for Azure services. Refer Azure Lighthouse | Marketplace Platform to know more about it.

Failure to meet these requirements will result in:

1. Limited support capabilities

2. Prolonged Service Level Agreements (SLAs)

3. Potential additional charges for support services

To ensure optimal support experience and avoid unnecessary costs, customers should complete these technical onboarding steps promptly as part of your purchase.