Digital Workplace Essentials: Service Exclusions
Digital Workplace Essentials is name of SoftwareOne’s Microsoft 365 CSP Services that includes your Microsoft Licenses and technical support for those licenses. This article outlines the exclusions for SoftwareOne Technical Support as follows:
Changing Current Branch to Current Branch for Business
Credential Guard: SoftwareOne will not provision, enable or troubleshoot any Incident relating to Credential Guard
Device Guard: SoftwareOne will not provision, enable or troubleshoot any Incident relating to Device Guard
AppLocker: SoftwareOne will not provision, enable or troubleshoot any Incident relating to AppLocker
App-V: SoftwareOne will not provision, enable or troubleshoot any Incident relating to App-V
Managed User Experience: SoftwareOne will not provision, enable or troubleshoot any Incident relating to Managed User Experience
Microsoft Defender for Endpoint SoftwareOne will not provision, enable or troubleshoot any Incident relating to Microsoft Defender for Endpoint
Active Directory issues including: AD Security Groups; Dynamic Groups; Group Policies; Duplicate records
Manage Deployment Rings
Network Issues including network configuration, DNS and DHCP
SoftwareOne offering for Dynamics 365 Online does not include the following features:
Azure Logic Apps
Dynamics 365 Online Business process creation or editing
Dynamics 365 Online design forms creation or editing
Dynamics 365 Online Business customization for phones or tablets
Any activities associated with Dynamics 365 on-premises instances
User management for Dynamics 365 on-premises
Network issues including network configuration, DNS and DHCP
SoftwareOne offering for Microsoft Teams does not include the following feature support:
Migration of any data into Microsoft Teams
Administration and/or Troubleshooting of Enterprise Voice
Telephony
Calling Plans
Audio conferencing
Web conferencing
Auto Attendant and Call Queues
Teams Direct Routing
Troubleshooting network performance issues
Troubleshooting of end point devices
Troubleshooting of end user audio and/or video issues
Porting service numbers for conferencing bridges
SoftwareOne offering for Microsoft Enterprise Mobility + Security does not include the following features:
Identity & Access Management (outside of Azure Active Directory Premium Plan 1 and Plan 2)
Azure AD Privileged Identity Management
Azure Information Protection
Third party and On-premises Multi-factor Authentication
Configuring Conditional Access policies
System Center Configuration Manager
Microsoft Identity Manager
Cloud Identities are defined as User Accounts as created in-cloud only, and does not include on-premises synced identities or third party identities
SoftwareOne offering for Copilot specifically excludes:
· All Microsoft Copilots other than Copilot for Microsoft 365 (Security Copilot, Power Platform, Github etc.)
Copilot Studio
Custom Microsoft Graph Connectors to third party data sources
Third party plugins