SoftwareOne Led Support

Overview

SoftwareOne Led Support offers round-the-clock AWS support through various channels for all AWS resources accessible via the AWS Portal and API. Our team of certified AWS experts ensures a 15-minute response time for critical incidents, focusing on swift issue resolution to minimize potential downtime and disruptions to your systems.

Moreover, you can ask 'How to' questions about AWS services and features, seek best practice guidance for successful integration, deployment, and management of AWS resources, or report incidents. SoftwareOne will provide troubleshooting for operational or systemic problems with AWS resources and offer recommendations for resolving issues. If an issue cannot be resolved by SoftwareOne, it will be escalated to AWS Support and if necessary, the AWS Technical Account Manager (TAM).

 Frequently Asked Questions

Is the TAM in a SoftwareOne led Enterprise Support a dedicated resource too, as with the AWS Enterprise Support?

Yes, there is a named TAM dedicated to SoftwareOne which we can reach out to when needed

How does the AWS TAM support SoftwareOne and indirectly your business?

They are an escalation path when necessary for support cases opened by SoftwareOne

As a client of SoftwareOne Led Support will I deal with the AWS TAM directly when needed?

Generally not, SoftwareOne will collaborate with the AWS TAM and we will work with you to resolve the issue.