Welcome to our Knowledge Base
Our mission is to empower you with the knowledge you need to make informed decisions and maximize your investment in our offerings.
You can browse using the links below or contact us directly using the support contact information below.
Contacting SoftwareOne Support
Please note that this is the contact page for Services Support.
For Sales, please go to our corporate page, where you may contact your SoftwareOne representative.
SoftwareOne provides the following options for authorized representatives of customers to contact our support teams.
For Access Requests, please contact your account manager.
For SLMAdvanced, SAMSimple, and SaaS Management:
Email: sam.support@softwareone.com
For Marketplace Platform Support:
Link: https://docs.platform.softwareone.com/help-and-support/getting-support
For all other services:
Portal: https://portal.softwareone.cloud
Email: support@softwareone.com
Global Phone Numbers:
Country | Phone Number |
|---|---|
Argentina | +54 800 800 1636 |
Australia | +61 180 086 1160 |
Austria | +43 720 778 174 |
Belgium | +32 258 004 32 |
Brazil | +55 21 4063 7288 |
Canada | +1 888 890 9071 (English) |
Chile | +56 233 224 353 |
China | +864001200463 |
Colombia | +018009495046 |
Costa Rica | +506 800 542 5384 |
Czech Republic | +420 800 023 801 |
Dominican Republic | +1 829 954 8314 |
Ecuador | +1800001506 |
El Salvador | +503 21 369 019 |
Finland | +358 800 916 176 |
France | +33 980 091 618 |
Germany | +49 894 120 7110 |
Guatemala | +502 231 598 22 |
Hong Kong | +85 280 096 9431 |
Hungary | +680021612 |
India | +0008000404496 |
Indonesia | +00180349243717017 |
Ireland | +353 180 022 8855 |
Italy | 800124520 |
Japan | 00531490095 |
Korea | 003084910239 |
Malaysia | 1800815002 |
Mexico | +52 554 169 6828 |
Netherlands | +31 852 737 139 |
New Zealand | 0800 450 501 |
Norway | +47 800 104 03 |
Panama | +507 833 7475 |
Peru | 080054200 |
Philippines | +63 1800 1110 3018 (Supports Sun Cellular and Smart Mobile Cellular N/W) |
Poland | +48 008004912057 |
Puerto Rico | +1 787 705 3315 |
Romania | +40 800 890 004 |
Singapore | +65 8004922556 |
Slovakia | +42 108 000 033 56 |
South Africa | +27800983653 |
Spain | +34 910 601 733 |
Sweden | +46 200 123 768 |
Switzerland | +41 435 051 447 |
Thailand | +66 180 001 4149 |
UAE | +971 800049055 |
United Kingdom | +44 208 089 2805 |
United States | +1 646 561 8878 |
Ukraine | 0800504323 |
Vietnam | 12032303 (Supports VNPT carrier) |
Please note:
Phone numbers listed here may only work when dialed from within their associated countries or regions.
Telephone numbers are subject to change.