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Supported Cloud Services

Only available to Customers with an active Maintenance and Change Management subscription.

The SoftwareOne Landing Zone Maintenance and Change Management subscription provides support services for the following services.

Incidents: AWS Control Tower services

  • Incident support for AWS Control Tower services

  • Troubleshooting systemic problems with AWS Control Tower services

  • Recommendations for resolving issues

  • Case Management for escalations

Service Requests: In-Scope changes listed in the Change Management Catalog

  • In-Scope changes listed in the Change Management Catalog

Patching: Amazon Elastic Compute Cloud (Amazon EC2).

Backup Management: Amazon Elastic Compute Cloud (Amazon EC2), Amazon Simple Storage Service (Amazon S3), Amazon Elastic Block Store (Amazon EBS), Amazon Elastic File System (Amazon EFS), Amazon Relational Database Service (Amazon RDS), Amazon Aurora. 18

Infrastructure Monitoring: Amazon Elastic Compute Cloud (Amazon EC2), Application Load Balancer, Amazon Aurora, Elastic Load Balancing, Amazon Relational Database Service (Amazon RDS), VPN Connection.

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