Backup Management

The Backup Management service offers a comprehensive solution for protecting data and ensuring business continuity in the cloud. It automates the backup process for Tagged and supported AWS resources such as databases, file systems, and object storage, ensuring reliable data protection and recovery capabilities. This service enables organizations to implement backup policies tailored to their specific requirements, including frequency, retention periods, and storage options. This service supports regulatory compliance by providing audit trails, encryption options, and secure storage for backup data.

In the Backup Management service uses Backup Software to create backups of supported cloud resources based on Customer defined schedules and retention periods from available configurations.

During onboarding SoftwareOne deploys Backup Software agents and Tags to supported cloud resources within in-scope Cloud Accounts. Customer defines up to three (3) backup schedules including the frequency, the start and end time each backup should run and the retention period for each backup from available configurations. SoftwareOne stores this configuration in the Operations Definition.

Customer configures the Tags to define which cloud resources should be backed up, allocating them to one (1) of three (3) backup plans to control when and how each cloud resource is backed up.

The service executes backups according to the defined schedule, monitors all backup jobs, and, when a backup job fails an alert will be created and Customer can investigate the issue. Should a cloud resource fail Customer shall use snapshots to perform a restore, if needed.

The SoftwareOne Cloud Management Portal provides a backup coverage report to show in-scope and out of scope cloud resources and a backup details report to show the status of backups by cloud resource.

Customers with an active Maintenance and Change Management subscription may request changes to the configuration at any time by raising a Service Request.