Supported Cloud Services

Only available to Customers with an active Maintenance and Change Management subscription.

The SoftwareOne Landing Zone Maintenance and Change Management subscription provides support services for the following services.

Incidents: AWS Control Tower services

• Incident support for AWS Control Tower services

• Troubleshooting systemic problems with AWS Control Tower services

• Recommendations for resolving issues

• Case Management for escalations

Service Requests: In-Scope changes listed in the Change Management Catalog

• In-Scope changes listed in the Change Management Catalog