Service Onboarding

Service Onboarding consists of a series of workshops and Service set-up activities coordinated by a dedicated onboarding project manager who remains Customer’s single point of contact throughout the onboarding process.

Process

The onboarding process consists of a series of workshops and service set-up activities that include:

• Conduct a two (2) hour kick off session to provide an overview of the Essential Tier Service modules for AWS Landing Zone and agree with Key Stakeholders of Customer to support SoftwareOne in configuring the Service modules.

• Interview Customer’s Key Stakeholders to gather requirements for the Essential Tier Service modules (up to two (2) hours per Service module).

• Document agreed Customer requirements for each Service module and store in the Solution Design for approval by Customer (such approval not to be unreasonably withheld or delayed).

• Assist Customer to configure SoftwareOne’s Administrative Access into Customer’s Cloud Platform according to the details set out in the Appendix 1.

• Conduct a one (1) hour onboarding session for nominated Authorized Contact(s) delivered through SoftwareOne conferencing solution to provide an overview of the Cloud Management Portal.

• Provide credentials to up to five (5) nominated Authorized Contact(s) for the Cloud Management Portal.

• Provide access URL’s to the Cloud Management Portal, and email address and telephone contact number information to access SoftwareOne support to nominated Authorized Contact(s).