Definitions

“Backup Software” means AWS Backup Cloud Service.

“Cloud Account” means an AWS Master Payer Account (the cloud account that is responsible for billing and payment of charges for all linked accounts) or a linked AWS account (the account that is the management container for cloud resources).

“Cloud Management Portal” means the online IT Service Management portal for Customer to raise Incidents and Service Requests, view Service reporting and access Service documentation.

“Cloud Platform” means Amazon Web Services (AWS) cloud platform.

“Cloud Provider” means Amazon Web Services.

“Cloud Service” means an AWS Service.

“Tags” means a cloud resource tag deployed by SoftwareOne to in-scope cloud resources. Customer changes the value of each tag to configure the Service modules.

“Governance and Compliance Standards” means the application of the Operational Best Practices for the Center for Internet Security (CIS) Amazon Web Services Foundation v1.4 Level 2 Conformance Pack using AWS Config Rules and AWS Config Remediation Actions.

“Identity Access Management” means AWS Identity and Access Management (IAM), AWS Access Analyzer, AWS Access Advisor.

“Incident” means an unplanned disruption or degradation of a Cloud Service.

“Patch Software” means AWS Systems Manager Patch Manager. It consists of management software and agents that are deployed to in-scope virtual machines.

“Service Request” means (i) a request for information related to how-to scenarios and other general requests for information about the Cloud Platform, limited to where there is publicly available information provided by the Cloud Provider; or (ii) a request to change the configuration of the Cloud Managed Service, limited to the configuration options defined in the Operations Definition.

“Single Sign-on” means AWS IAM Identity Center.