Exclusions

All other work or services not specified is excluded, including but not limited to:

• Changing Tag values to configure the Service modules

• Changing the configuration of a Service module outside of the configuration options defined in the Operations Definition.

• For the Patch Management Service module, patching unsupported operating systems, installed applications, software and application dependencies.

• For the Governance and Compliance Service module remediating non-compliant resources found during onboarding, excluded cloud resources, cloud resources that have violated non-supported standards or Low Severity violations.

• Uninstalling tooling from Customer’s Cloud Accounts required to provide Advanced Tier or Premium Tier Services, including uninstalling agents and tags on the termination of the Services Contract. Customer shall be responsible for uninstalling tooling on downgrading the Service from the Advanced Tier or Premium Tier to the Essentials Tier and on expiry or termination of the Services Contract.

• Configuring a Service in a manner not supported by the underlying Cloud Platform.