Change Management Scope

In-Scope Change Management is provided to Customers with an active Maintenance and Change Management subscription. Customer may request an In-Scope Change by raising a Service Request with SoftwareOne.

Activities
Modify Identity and Access Management configuration
Modify Centralised Logging configuration
Modify Organizational Structure configuration
Create/Close Cloud Accounts
Modify Cloud Account/global setting configuration
Configure/modify/delete IAM role, policy, user
Modify Account Factory configuration
Modify Control Tower Security Control configuration

Activities
Modify Infrastructure Monitoring configuration
Modify Patch Management configuration
Modify Backup Management configuration
Modify Governance and Compliance configuration
Modify Federated Identity and Access Management configuration
Modify Enhanced Security Control configuration
Modify Enhanced Logging configuration
Modify Enhanced Organizational Structure configuration
Modify Standalone (account-level) Network configuration
Modify Centralised Network configuration
Add/modify/delete DNS record
Modify DNS hosted zone
Modify Workload Factory configuration

Changes not listed in this Change Management Catalog are out of scope. Any request for an out of scope change will be subject to the written agreement of SoftwareOne (“Change Note”) and, if agreed to be provided shall, unless otherwise agreed in writing by SoftwareOne, be provided under the terms of the Services Contract (as may have been amended by the parties in the Change Note). For the avoidance of doubt, any out of scope change shall be subject to additional charges to be agreed in writing by the parties at the time in the Change Note.