Assumptions

The following operating systems are supported by the Patch Management, Backup Management and Infrastructure Monitoring Service modules.

o      Windows Server: 2008 R2, 2012, 2012 R2, 2016, 2019, 2022

o      Ubuntu: 14.04 LTS, 16.04 LTS, 18.04 LTS, 20.04 LTS

o      CentOS: 6, 7, 8

o      Red Hat Enterprise Linux (RHEL): 6, 7, 8, 9   

o      Oracle Linux: 7, 8, 9

o      Debian: 8, 9, 10, 11

o      SUSE Linux Enterprise Server (SLES): 12 SP3, 15

Any operating system or database version that ceases to be supported by its vendor or by the Cloud Provider during the Term will be supported on a reasonable endeavours basis only. Should Customer alter an operating system or database in a way that affects SoftwareOne’s ability to deploy management agents or for the agents to operate in their normal manner those operating systems or databases shall be out of scope of the Services.