Updating the Backup Schedule

The purpose of this Standard Operating Procedure (SOP) is to outline the steps involved in submitting a request to update the backup schedule for Azure Backup (powered by Metallic) through the SoftwareONE support portal. By following these steps, users can communicate to SoftwareONE support personnel that they require changes to be made to the backup schedule, along with the specific details and conditions under which these changes should apply.

The ensures that the backup schedule is configured appropriately and accurately for Azure Backup (powered by Metallic), while also allowing for exceptions to be made when necessary to avoid disruptions or conflicts with operational needs. By providing detailed information about the backup schedule changes, SoftwareONE support personnel can ensure that the changes are made in a timely manner, helping to ensure the smooth operation of Azure services.

Consult changes with your Service Delivery Manager / Architect before submitting this service request

Step by Step Guide:

#	Steps
1	Login to https://support.softwareone.com
2	Click on Request something new / Question
3	Specify Category as Azure Backup (powered by Metallic)
4	Specify Sub-category as Update Backup Schedule
5	Leave tasks as blank
6	Provide Short Description as Update Backup Schedule
7	Provide Detailed Description with the details below
8	Click on Submit
9	After submitting the request, a SoftwareOne support engineer will review and process it. If it is deemed a valid service request, the engineer will reach out to fulfill it.