Requesting Backup Restoration

The purpose of this Standard Operating Procedure (SOP) is to outline the steps involved in submitting a request to restore data from Azure Backup (powered by Metallic) through the SoftwareONE support portal. By following these steps, users can communicate to SoftwareONE support personnel that they need to restore specific data, either files or virtual machines, from the backups that were previously created.

The is to ensure that the restore is performed accurately and in a timely manner, with minimal disruption to the user's operations. By providing detailed information about the data to be restored, SoftwareONE support personnel can ensure that the restore is carried out appropriately and with the necessary safeguards in place to protect the data being restored. This can help to minimize the impact of data loss or corruption and ensure the continued availability and reliability of critical data for the user's operations.

Step by Step Guide:

#	Steps
1	Login to https://support.softwareone.com
2	Click on Request something new / Question
3	Specify Category as Azure Backup (powered by Metallic)
4	Specify Sub-category as Restore from backup
5	Leave tasks as blank
6	Provide Short Description as Restore from backup
7	Provide Detailed Description with the details below
8	Click on Submit
9	After submitting the request, a SoftwareOne support engineer will review and process it. If it is deemed a valid service request, the engineer will reach out to fulfill it.